Policies

Our reservation policies

• Cancellations: Cancellation policies vary depending on the tourist service provider, and the client will be informed at the time of booking.
• Refunds: Refunds are subject to the cancellation policies of the tour service providers. In some cases, cancellation fees may apply.
• Changes: Charges may apply for changes in reservations, depending on the policies of the tourist service providers.
• Responsibilities: Upgrade Travel acts as an intermediary in the reservation of tourist services and is not responsible for the provision of said services. Tourist service providers are responsible for their delivery.
• Insurance: It is strongly recommended that clients purchase travel insurance to cover any eventuality during their stay.
• Documentation: It is the client's responsibility to have the necessary travel documents, such as passports and visas. Upgrade Travel is not responsible for the lack of proper documentation.
• Rates: Rates are subject to change without prior notice by tour service providers and will be confirmed at the time of booking.
• Privacy Policy: Upgrade Travel respects the privacy of its customers and protects their personal information. We do not share personal information with third parties unless it is necessary for the provision of tourist services. For more information, please consult our privacy policy on our website.